FAQ's (Frequently Asked Questions)
Please click on the headings below to view further information.
When to apply to Nursery
We offer an exceptional level of care and education at our Nursery which is supported by our multiple awards. As such, we do experience a high demand for our Nursery places and therefore we recommend looking for and securing your Nursery place as soon as possible. For expectant parents, we recommend securing your Nursery place before your baby is born, or at the latest, as soon as your baby is born. We strongly advise not to wait until the end of your maternity leave to apply as we cannot guarantee we will have availability.
Places are allocated by our Nursery Admissions Committee and all prospective parents are required to complete a Registration Form as a first step before being invited to visit our Nursery.
For further information on our Admissions process, please click here.
To contact our Admissions team for more information or to receive a Registration Form, please email email@example.com
Viewing our Nursery
We do not offer general Open Mornings, but instead, prospective parents are invited to a 1-2-1 personal tour with our Nursery Manager or Deputy Nursery Manager upon receipt of a Nursery Registration Form. Our Registration Form is to understand your requirements in more detail and to ensure that we have a place that is suitable. We only conduct individual tours rather than Open Mornings as we understand that finding the right Nursery for your child is a personal and important decision and that every parent has different requirements and questions. We do recommend that parents always visit our Nursery to ensure that it meets all your and your child's needs. For further information on our Admissions process, please click here.To contact our Admissions team for more information or to receive a Registration Form, please email firstname.lastname@example.org
How to Accept the Offer of a Nursery Place
Our Nursery places are allocated by our Nursery Admissions Committee and a formal offer will be sent in writing via our Admissions Dept. Typically parents are given around 10 days to accept the offer of a place. If you wish to accept a place, then a £100 non-refundable Administration Fee is due which covers the cost of settling-in sessions and setting up your child on our systems. An Acceptance Fee of £250 is also due which is a deposit which is refunded at the end of your child's time with us at Nursery providing your account is up to date. A signed Acceptance Form is also due by the deadline date to formally accept an offer.
Should either the £100 Administration Fee, £250 Acceptance Fee or Acceptance Form not be received by the offer deadline then it is regarded that the place has been declined.
Normal monthly fees are then due monthly in advance by the first of the month. Our notice period to change sessions or leave our Nursery is two full calendar months. (Please also see our 'Notice Period' section.
We are open from 7.30am to 6pm, 51 weeks a year.
We offer highly flexible drop-off and pick-up times to fit in with busy parents. For Nursery 1 and 2, our drop-off times are 7.30am, 8.00am or 8.30am and pick-up times are 3.30pm, 4.45pm or 6pm. For older Nursery children receiving 30 hours Government funding, drop off times are limited to 7.30am or 8.30am.
Parents can also choose from a 51 weeks a year contract (we close for the Christmas week) or a term time only contract. Please note that children receiving 30 hours funding can only join us on a 51 week contract (term time only contract is not available).
For families with children at school, our Nursery session choices mean that you can drop-off and pick-up your Nursery children and school children at the same time - one of our booking options is an 8.30am start and 3.30pm finish, term time only.
Holidays, Bank Holidays etc
We are open from 7.30am to 6pm, 51 weeks a year. We are only closed for the Christmas week and on Bank Holidays.
Morning Only / Afternoon Only Sessions
We do not offer morning only or afternoon only sessions. The shortest available session available at Waverley Nursery is 8.30am to 3.30pm. We do this as it enables children to keep to their daily routine, helps children settle better and also helps them build friendship bonds with the other children in their class. It also helps us to get to know your child better so that we can more easily spot if your child is poorly and to enable us to properly monitor that your child is growing, developing and flourishing.
For Foundation children, we do offer the option for children to attend just their Government funded sessions.
Fees are charged on the actual days each month that your child will be attending. Depending on the number of days in a month, your invoice may vary slightly from month to month.
Fees can be paid by bank transfer, tax-free childcare or childcare vouchers. Please ensure that payment has cleared by the first of the month (when fees are due by).
Please note that we charge a late pick-up fee for children not collected by the end of their pre-booked session.
Fee payments while off sick or on holiday
Fees are still due as usual in full for all absences, including sickness and holidays. We are unable to offer fee reductions or payment holidays.
We offer a discretionary sibling discount for children attending our Nursery for 40 hours or more per week. Please contact Mrs Carole Barke, our Bursar, for more information.
Our notice period is two full calendar months. For example, if you hand in your notice in mid January, then the two full calendar months are considered as February and March and your last day at Waverley Nursery would be March 31st. Parents would therefore be liable for fees in full until the end of March.
Please note that parents are liable for fees until the end of their notice period irrespective of whether their actual last physical day at Nursery is prior to the end of their notice period.
Please consult our Terms and Conditions for further information.
Ad Hoc Sessions
We offer ad hoc sessions for our parents requiring additional care on an ad hoc basis. These are available subject to availability. Please contact Mrs Lianne Costello, our Head of Nursery Provision, should you wish to book ad hoc sessions. Our fees for ad hoc sessions can be viewed here.
We accept all childcare vouchers. To sign up, you should speak to your employer.
Government Funding (FEEE) - Free Early Educational Entitlements
We provide care for children entitled to Government funding. When your child turns 3, we deduct your Government funding from your monthly invoice. We will need parents to sign a form and bring in your child's birth certificate for us to arrange your Government funding. We provide reminders to parents to do this when it is time to apply.
Our fees make it easy for parents with our all-inclusive package.
Fees include all snacks and food if you are attending the sessions when these are served. In Nursery 1 and 2, nappies and formula milk are also included.If you have a specific brand of nappies or wipes that you require us to use, then we ask that parents provide these.
Food and Menus
Our food is cooked on site every day by our in-house chefs and includes meat and vegetarian options, as well as options for babies and children weaning. We also cater for allergies and dietary requirements, including gluten-free, non-dairy, vegan and vegetarian. We do not offer halal food.
Please note that food may not be brought in from home for children.
We are a nut-free school and Nursery - all our food is prepared with nut-free ingredients in a nut-free environment.
To see our current lunch menu, click here.
Please refer to the Nursery for advice on our infection control policies.
For children who have suffered diarrhoea or vomiting, they must have had 48 hours clear before returning to Nursery.
Children with a high temperature should not attend Nursery until they have had a normal temperature reading for 24 hours.
Please also carefully monitor children for Covid symptoms. Children with Covid symptoms, should not be brought into Nursery and should self-isolate and obtain a PCR test immediately. For further information, please visit the .gov website by clicking here.
We are able to administer medication but need written permission from parents to be able to do this.
Children with Special Needs
We are able to cater for all children's individual needs.
Covid and Regular Lateral Flow Tests
Please carefully monitor your child for Covid symptoms. Children with Covid symptoms (high temperate, continuous new cough) should not be brought into Nursery under any circumstances. The child and their family should self-isolate and obtain a PCR test immediately. For further information, please visit the .gov website by clicking here.
We ask that all our Waverley families carry out twice weekly lateral flow tests which are available free of charge from pharmacies, online at https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests or at pick-up points in your local area.
Your child will have their own set of bedding that is washed onsite weekly or as required. Parents are more than welcome to provide their child with a sleeping bag if they feel that this will support them sleeping.
Buggies and Car Seats
Parents are more than welcome to leave buggies and care seats at Nursery. These will be kept in the cloakroom of your child's room.
Contacting our Nursery - Finding out how your child is...
At Waverley, we operate an open-door policy. We encourage our parents to call us, text us or email us to talk to us at pick-up or drop-off about your concerns at any time. If you would like a longer face to face meeting, please let us know so we can arrange a mutually convenient time. You are also welcome to call the Nursery during the day to speak to your child's key worker to keep you updated on their day.
Children in our Foundation class are required to wear our Foundation uniform. Our Nursery 3 children are required to wear our Waverley Nursery sweatshirt.
Some uniform items are available from all good uniform suppliers, other items can only be purchased from our official uniform suppliers, Stevensons, in Reading. Our uniform list indicates which items are only available from Stevenson.
To view a full list of the Waverley uniform and for contact details of Stevensons, click here.
Your Child's Key Worker
When joining our Nursery, your child will be allocated their own qualified key worker to take care of your child's needs and to liaise with you on a regular basis.
Information follows shortly.
We normally offer our new families joining us three settling-in sessions. However, we hold as many settling in sessions as we feel are reasonable and appropriate to ensure that your child is happy and settled. The first visit is a chance for parents to come into the Nursery, meet the Educators and fill in all the necessary paperwork, while your child explores their new environment. This normally takes around 45 minutes.
On the second visit, we will ask parents to leave your child with us for a one hour period to see how they get on in their new environment. We then have a third visit for two and a half hours for your child to begin to form relationships with their new Educators and peers.
Settling in sessions take place in the two weeks prior to your child starting and we always ensure that your child is 100% settled before they start. We like to hold settling in sessions close to your child's starting date to ensure that it is fresh in their minds and there isn't a long gap between settling in sessions and their actual start date.
The cost of the settling sessions is included in the (non-refundable) £100 Administration Fee which is due when you accept a place.
Communication, Updates and Parent Evenings
We hold termly 'Stay and Play' sessions but parents are also welcome to book one at any time with your child's key worker.
In addition, we issue a weekly Parent Communication to our School and Nursery parents which contains important information and updates for the week ahead.
To keep a track of your child's individual learning journey, we share with each family their child's updates and learning via the secure Tapestry system. In this way, we are able to share, monitor and track your child's development and learning journey.
Child to Staff Ratios
Our staff ratios vary depending on the age of the children in each Nursery room and are in accordance with recommended Government EYFS (Early Years Foundation Stage) guidelines. For example, in Nursery 1, our staff to child ratio is 1:3. In our Nursery 2, it is 1:4. In Foundation, we also have two fully qualified EYFS teachers to ensure that our pupils are ready and well-prepared for starting school. We always ensure high levels of staffing.
We have our own large, one-way car park with plenty of parking. We are located at the end of a quiet residential street with no through traffic. There is plenty of parking space for parents to drop off and pick up their children. We always ask our parents to be considerate of other road users when parking and to observe our disabled parking spaces.